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In today’s competitive pharmacy marketplace, understanding what is happening to your customer base is key. With multiple stores to manage, it’s a challenge to pinpoint customer behavior in each store. Customer Service Scorecard answers this challenge with a monthly report delivered to you in a simple-to-understand format.
Customer Service Scorecard provides patient counts for each of your stores and breaks them into categories to answer such questions as:
- How many customers are loyal to your store(s)?
- How many customers are shopping in multiple stores? Yours? Your competitors?
- How many prescriptions do they bring with them or take with them if they leave?
- What happens when a competitor opens nearby?
- Which stores are losing customers? Which are gaining customers?
For more information, please contact us.
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